Pembroke Mews, Kensington W8

Maskells residential lettings and management ltd is the lettings arm of Maskells Estate Agents. Maskells is one of the longest established firms in Chelsea, operating in the area since 1965 and based on Walton Street from 1972. The company specialises in Prime Central London and has a track record of finding tenants for properties when other agencies have fallen short. Our experienced team always do what is required in order to secure the best possible price for our Landlords, whilst balancing the time the property remains unoccupied. They are acutely aware that lettings property represents an investment and therefore needs to generate positive cash flow for the owners.

We stand out from our competitors because we understand that our business centres around forging long term relationships with our clients. In order to do this we seek to operate at the highest level by taking an uncompromising approach to;

1. Our staff - employing only the most experienced professionals who understand and buy into our ethos.
2. Our effectiveness - we maintain the best possible online presence, subscribing to all the top property portals and we are one of the only independents to employ a dedicated digital marketing executive. All our staff receive sales training to get the best out of every lead and every viewing.
3. Our reliability - our communication within the team is drawn from our single office approach; all team members sit together in one office, minimising errors and miscommunication.
4. Our property management - this is a particular focus for us and often we receive compliments, particularly from clients who have experienced the industry norms. It is perceived by most estate agents as simply a cost centre to be minimised.

Trust:

With so much in the press about letting agencies, we need to stand out as unimpeachable when it comes to our processes and the way we operate. The company is a licensed ARLA property market agent ( Association of Residential Lettings Agents ) which means we have to comply with their rules and procedures, including strict client account segregation and reporting. We are also members of the National Federation of Property Professionals, the property Ombudsman and the Tenancy Deposit Scheme.

In addition to this, we require all our lettings employees to be exam certified by ARLA, affording them the legal and best practise knowledge to deal with the day-to-day issues that arise. We also run in-house training and evaluation session to keep all team members updated on the ever changing industry legislation. As a result of our approach we are now one of the largest independent Letting Agents in Prime Central London and this has been recognised by our recent awards...