Cam Mead, Thristley Wood Sunderland

Hunters started in 1992, founded on the firm principles of excellent customer service, pro-activity and achieving the best possible results for our customers. These principles still stand firm and we are today one of the UK's leading estate agents with over 200 branches throughout the country. Our ambition is to become the UK's favourite estate agent and by keeping the customer at the very heart of our business, we firmly believe we can achieve this.

WHAT MAKES US DIFFERENT TO OTHER AGENTS?

· We are an independently run company

Hunters is principally owned and run by the people who work in the company. The vast majority of our offices are run by independent estate agents who are experts within their own local area and who benefit from being part of the Hunters national network. The combination of great local knowledge backed up by a strong national brand and marketing adds real value for our customers.

· We have trained estate agents

Excellent people achieve excellent results and our agents are offered full training through the Hunters Training Academy. Our learning programmes are endorsed by NAEA and ARLA and our agents work to professional standards and ethics.

· We have happy and satisfied customers!

We continuously carry out Customer Care follow up calls to ensure that we always deliver on our promises and when we make a mistake, we put it right. Our survey results* show a customer satisfaction rating of 96% - significantly above the national average for our industry.

We believe we work harder than any other agent to get you to where you want to be, whether you are selling or letting your property. Our marketing strategy is based on a very simple principle - the more people we can interested in your property, the better price we are going to get for you.

To do this, we advertise our properties within the local area, across the region and throughout our nationwide Hunters network. Our properties are marketed on hunters.com as well as the UK's major property websites ensuring maximum exposure to potential buyers, tenants and investors.

Aside from residential sales and lettings, we also have a proven track record and knowledge in Property Auctions, managing investment portfolios and Buy-to-Let, Residential Block Management, Conveyancing, Survey as well as Land and New Homes developments. So whatever your property needs, talk to your local Hunters expert.

* On average, 96% of Hunters customers who responded to our Customer Service Team between Jan-Dec 2016 said they were happy with our services.