Valentines House, 51-69 Ilford Hill, Ilford, Essex, IG1

Charlesons of Redbridge

- Changing homes, upholding values.

Integrity is at the heart of everything we do

Charlesons is founded on the principle of providing the highest standards of:

· Customer experience

· Industry compliance

· Responsive Property Management

In a changing world, Charlesons stands for upholding traditional values of integrity and teamwork. We ensure that every property complies with the required statutory regulations and we always respond promptly to client needs and requests.

Local knowledge, street by street

Our qualified team of expert property professionals built their reputation as leading estate agents in the east London Borough of Redbridge, with more than ten years of hands-on experience. Our intimate local knowledge, street by street, reaches out to all points of Ilford, Gants Hill and the surrounding areas of Barkingside, Woodford, Wanstead, Goodmayes and Seven Kings.

Fresh way forward in quality client service

Charlesons aims to better meet the specific needs of twenty-first century property lettings and professional property management. Our personalised approach points to a fresh way forward in quality client service.

For home buyers and sellers… from first enquiry to handover, the care, attention and compliance to every detail brings clients back to our style of service integrity in all future property transactions.

Charlesons will always keeps you informed of the latest and relevant issues affecting your property, inside and out, and by area location.

We ensure all sellers and buyers are able to clearly see and understand every stage in the process. You will always know what happens next and what it means.

For landlords and their tenants… once the letting process has been completed, our dedicated NAEA and ARLA trained and qualified Property Management team provide landlords and tenants with an experienced, expert service throughout the tenancy period.

Charlesons understands the need for clear and responsive estate management, and strict compliance with industry regulations is vital to maintaining quality control standards in all our client relationships.

Landlords and tenants can be sure that all required duties and responsibilities are up to date and in accordance with the latest industry requirements.

Codes of Practice

Charlesons are a member of The Property Ombudsman and The National Approved Lettings Scheme, and comply with Deposit Protection Service legislation. Charlesons are also a member of The Association of Residential Letting Agents (ARLA) and all our ARLA trained team agents are regularly updated with the current and correct procedures and guidelines.

As experienced sales and letting agents with a dedicated property management team, our client service is always informed by:

· In-depth area knowledge of the property market based upon understanding buyer and seller trends.

· Keeping up-to-date with industry codes of practice to ARLA and NAEA licensed standards.

· Thorough customer screening and contract process to the highest standards.

· Active involvement with area history of property development.

· Community engagement and client relationships.

· Commitment to company performance and client experience