Monopoly offers a complete renting service and our experienced staff will talk you through every step of the move.

With our local expertise we pride ourselves on understanding your needs and then finding exactly what you're looking for - even if you're planning to relocate to an area that you're not familiar with.

Unlike some other high street and online letting agents, providing a high quality service is our top priority; so if you need some advice about renting a house, we'll be more than happy to help.

Tenant Fees

Holding Fee

As of June 2024 we are now charging a holding fee of £100 per property. This secures the property just for you whilst referencing etc takes place. The £100 will be discounted from the first months rent. This fee is fully refundable should you change your mind before the referencing takes place or should the landlord change his/her mind, or you are unable to meet the referencing criteria, through no fault of your own. However if you decide not to proceed with you application once the referencing process has been undertaken, or are found to have given incorrect information during the application, £30 of the holding fee will probably be kept by the agent. Please see the terms within the Holding Fee Information for Prospective Tenants, which you will be given in full to read before making the decision to make a holding fee payment.

Contract Holders/Tenants must be aware of the following possible costs in accordance with the Occupation Contract you will be asked to sign before moving into a property.

Lost Keys or Keys not returned when the Contract Holder leaves the property

Standard Yale style Key - £5 per key

Barrell Key - £9 per key

Specialist Security Key for doors where a code has to be sent away £25 per key

Change of Locks £75.00

Late Payment
If the landlord instructs us to charge late fees/interest on overdue rent it will be charged at 3% above the bank of England base rate

Wasted Time Charge/Second Hard Copy of your signed Occupation Contract
If an appointment has been made and agreed with yourself for a checkout inspection when you are due to leave and you are not at the property you may be charged £25. You may also be charged £25 should you need a hard copy of your signed Occupation Contract sent out.

Landlords Costs
You must be aware that your contract states 2.3
You will pay us (landlord) all reasonable losses, fees, damage costs and expenses we incur: such as court costs, bank charges, professional fees, landlords fees incurred due to a breach of contract/repossession order, late or outstanding fees etc. These costs cannot be specific but could be significant.
The Landlord would be pursuing these costs and not the managing agent.
4.12 If the deposit is not enough, you must pay us the extra amount needed to cover all costs, charges and expenses incurred and properly due. These cost would be calculated by the landlord getting quotes for any works required based on the checkout report or any further expenses incurred during the process.
The landlord would be pursuing these costs and not the managing agent

Client Money Protection
Monopoly North West Limited has CMP to protect any funds received from landlords and tenants held in our client accounts. Our CMP insurance is with Mint Insurance underwritten by Lloyds

The Property Ombudsman - TPO
Monopoly North West Limited is a member of the TPO who provide us with a code of conduct to follow. Should you have a complaint about the way you have been treated by Monopoly North West Limited and the office doesn't respond to you in a satisfactory way you able to contact the TPO who can offer a Free, impartial and independent Ombudsman service, resolving disputes between Consumers and Property Agents since 1990. Please see our full complaints procedure at the footer of each page of our website.