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    DOMVS Principles

    DOMVS is a thriving, independent Dorset Estate Agency that stands out from the rest by providing its clients with excellent, professional service within a friendly, relaxed environment.

    In a world where standards often seem to count for little, we truly believe that honesty, integrity and professionalism really matter, and as the majority of our clients come to us through recommendation, we're confident we've got this just right. So, if you're thinking of selling, letting or buying, drop in for a fresh conversation and a coffee, you won't be disappointed.

    DOMVS in a Nutshell

    • Local offices with national exposure
    • Bespoke marketing - all properties are different, and we believe each deserves its own marketing strategy
    • Associated PR company to ensure professional marketing
    • National, international and local advertising
    • Part of The Guild of Property Professionals network. With over 800 branches and an extensive office in Park Lane, Mayfair.
    • Extensive internet exposure through our own website and a number of property portals

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Advice to Landlords
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    DOMVS is dedicated to offering clients the very best service. We take instructions to let your property as a privilege, and understand we need to offer a bespoke service to ensure your property is showcased in the most effective way. We currently let properties throughout Dorset, Somerset and the Purbecks, and have Lettings branches in Dorchester, Wareham and Preston.

    We know letting a property, particularly for the first time, can be a daunting experience, and this is why DOMVS invest time and research to ensure you understand the process completely, keeping you apace of the ever-changing rental market.

    Our dedicated team are ARLA trained and have over 26 years' experience within the Lettings industry, thus allowing you to have total confidence and peace of mind when you choose to work with us. We have in-depth knowledge of the local market and are able to fulfil your letting requirements in the shortest possible time, to maximise your financial venture and make being a landlord as stress-free as possible.

    Not only are we adept at finding you the ideal tenant, we are also best placed to advice you on how to present your property to appeal to a wide audience. We will also advise you on all legal and safety responsibilities to ensure you as a Landlord are fully compliant.

    Tenants

    In order to find you the perfect tenant, we ensure all prospective tenants are fully vetted using our stringent referencing procedures, which include a credit check and the more recently introduced right2rent check.

    Tenancy Agreement

    A comprehensive tenancy agreement is paramount to ensure you have redress if your property is not carefully looked after. DOMVS uses a tenancy agreement designed to protect your rights to possession and to help control the tenant's activities, whilst ensuring that all terms are fair to both tenant and landlord, thus making sure you comply with the Unfair Terms in Consumer Contracts Regulations 1999. Our tenancy agreements are regularly updated to include the ever-changing legislation.

    Inventory / Schedule of Condition

    This is another essential document that must be prepared prior to the tenancy commencing. It must list the property's contents and condition from the start of the tenancy. This will help avoid disputes arising when the final check-out is carried out at the end of the tenancy.

    Service Options

    As a landlord, you need to establish what kind of management service suits your needs. You may wish to be a "hands-on" landlord, in which case our Let Only service would best suit you. If you would prefer to take a back seat and let DOMVS take the strain, our Fully Managed service is for you.

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Advice for Tenants
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    GUIDANCE NOTES/CHARGES FOR PROSPECTIVE TENANTS

    1.` Once you have found a suitable property through DOMVS, a Holding Deposit equivalent to one weeks rent will be payable to reserve the property. This fee will be withheld if any tenant or Guarantor withdraws from the tenancy, fails the right-to-rent check, provides false or misleading information or, fail to sign the tenancy agreement or deed of guarantee within 15 calendar days or any other deadline for agreement as mutually agreed in writing.

    2. The granting of a tenancy will be subject to approved references which may be collated by a third-party Referencing Company. To pass the financial reference your income will need to be 2.5 x the monthly rental x the term of the tenancy. In some cases, a guarantor may be required. Full financial references will be required for the guarantor and a Deed of Guarantee will also need to be signed. For a guarantor to pass the financial reference they will be required to earn 3 times the monthly rental x the term of the tenancy.

    3. All tenants and guarantors must provide proof of (photographic) identification and proof of residency.

    4. All tenants must have a Right to Rent check carried out. To enable us to carry out this check we need to see you in person and the following documents will need to be produced, your Passport together with any residency permit (if applicable). Should you not have a passport, please contact us to discuss which other documents may be suitable. The tenancy cannot commence unless this check has been carried out.

    5. A Deposit will be required (usually equivalent to five weeks rent) this is to cover any damages or defaults caused by the tenant during the tenancy. The deposit will be payable prior to the commencement of the tenancy and is held for the duration of the tenancy. The deposit will be registered with the Deposit Protection Service (DPS) www.depositprotection.com, within 30 days of the commencement of the tenancy, or receipt of the deposit whichever is earlier. For further information on Tenancy Deposit Protection please click on the website www.communities.gov.uk/tenancydeposit. Please note that no interest will be paid on the deposit.

    6. The deposit and first month's rent must be paid to us by BACS payment or Bankers Draft. The tenancy cannot commence until cleared funds have been received

    7. All properties are let on an Assured Shorthold Tenancy basis unless otherwise agreed.

    8. Rent is payable monthly in advance by Standing Order direct to DOMVS (for managed and Rent Collection properties only). Rent must be paid direct to the Landlord for our Let Only Service. For Late payment interest will be charged at 3% above the Bank of England Base Rate from the Rent Due Date until the rent is paid. Please Note: This will not be levied until the rent is more than 14 days in arrears.

    9. All property rents exclude water/sewerage charges, gas, electricity, telephone, Council Tax and television licence, unless otherwise stated.

    10. We recommend that you have adequate insurance to cover accidental damage to the Landlords fixtures and fittings.

    11. Redress Scheme - DOMVS Lettings is a member of The Property Ombudsman Redress Scheme

    12. Client Money Protection - DOMVS Lettings is a member of CMP (Client Money Protect) Scheme

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    Charges which may be incurred in tenancy
    • Change of Sharer (£50.00 inc VAT)

      This fee covers the cost associated with a new tenant, referencing and right to rent checks, deposit registration as well as preparation and execution of new legal documents.
    • Deed of Variation (£50.00 inc VAT)

      This fee covers the cost associated with negotiating with the Landlord /tenant and preparing and executing the new legal documents.
    • Lost keys or Security Devices (Cost will be dependent on the work carried out by the Locksmith Minimum charge £15.00 per hour (inc VAT))

      Tenants are liable for the cost of replacing any lost keys or other security device. If the loss results in locks being changed, the cost of a locksmith, new lock and replacement keys for tenant, landlord and Agent will be charged to the tenant. If extra costs are incurred there will be a charge of £15.00 per hour (inc VAT) for the time taken replacing lost keys / security devices.
    • Early Termination (Cost will not exceed the maximum rent outstanding for the remainder of the tenancy)

      Should the tenant wish to leave their contract early, they will be liable to pay the Landlord's costs for re-letting the property, together with any rent due under the tenancy until the start of any replacement tenancy. 
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Professionals in Property
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    Polly Greenway - Director
    Polly's brainchild. Opening up DOMVS in 2005 after having previously been a main board director of a large independent estate agents for the previous 19 years. With over 30 years in the property business, Polly is utterly focused on providing an outstanding level of service, with the client firmly at the centre. She understands completely the power of recommendation and the importance of creating high standards. With skills suitably honed over a considerable time in the business, she has undoubted skills in running highly effective residential lettings and sales teams covering all aspects of agency.

    Away from work, Polly enjoys spending time with her husband Neil, who is also in the business. Their dog, Bluey, a very spoiled Whippet, ensures they get plenty of exercise!
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    Katie Starkey - Head of Lettings
    Katie's passion for property started at a young age. Having been brought up in the countryside within the farming community, she has always been familiar with the lettings world. Katie has multiple years' experience and takes great pleasure in providing a high-level service, ensuring the rental process is stress-free for both Landlords and Tenants. Outside work, Katie enjoys watching rugby and supporting her family's charity.
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    Jenny Macfarlane - Property Manager
    Jenny was born, bred and currently resides in Blandford. Having graduated with a Rural Enterprise & Land Management degree, she has since firmly settled in property management. When she's not handling the daily challenges that come with keeping tenants, landlords and their properties happy, she spends time with her 23-year-old horse, Dabster, as well as her friends within the equestrian community.
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    Alison Pollard - Lettings Specialist
    Alison is passionate about people and thrives on finding them their next home. With 15 years' experience in all areas of estate agency, she has a wealth of knowledge and always ensures the process runs as smoothly as possible. Having recently relocated from Kent to Tolpuddle with her family, Alison enjoys cycling the challenging Dorset hills and spending time at the many beaches with her children.
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