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User Guide

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The Oxford letting agents you can trust.

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    College and County are there for you.
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    Whether you are a landlord looking to let your property, or you're looking for a house to make a home, College and County can help.

    Offering lettings with an ethical twist, we aim to make the lettings process an enjoyable experience for both the landlord and the tenant.

    With over 15 years' experience and over 350 clients, we know our fresh and honest approach to lettings will make the experience enjoyable for you.

    For your peace of mind, we are members of ARLA, NFOPP and The Property Ombudsman Scheme.
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User Guide

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High quality, professional letting

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    When it comes to renting out your property, you want a letting agent who listens and understands what you want from the relationship.

    Every one of the landlords of our 500+ rental properties are different and so are we! 

    We are driven by your needs and we pride ourselves on our ability to fulfill them.

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    Property Management
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    Our management team can take care of as little or as much as you wish once your new tenant moves in.

    We offer a bespoke service to all of our clients, tailoring the process to your exact needs. Whatever you require - from commissioning an inventory at the front end of the tenancy, through to quarterly inspections to handling all maintenance reports from tenants.

    Our ethical approach to letting keeps you fully informed every step of the way. With our network of trusted local contractors, there's no need to ever get your hands dirty either. Cost efficient and reliable - no job is too large or too small!

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    Lettings
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    Our Lettings team can take care of as little or as much as you wish once your new tenant moves in.

    All you need to do is contact us and we'll do the rest, including finding the perfect balance between quality of tenants and rental return. It's up to you how much involvement you have from there on: you can be involved with your property and tenant liaison as much as you like, or just leave it to us.

    If you're a new landlord you can speak to us about the process, your concerns and goals, or if you're experienced and happy to do so, you can just leave us to take care of your property while the rental income flows in each month. Plus, you can choose a bespoke service - we won't shoehorn you into any 'one size fits all' agreement.

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    Investment
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    Oxford is consistently identified as offering fantastic opportunities for buy-to-let investors, most recently in a recent HSBC industry report. But if you're not familiar with the area and its neighbourhoods, finding the perfect postcode for your investment can be a challenge. That's where we can help.

    We offer free, impartial advice and guidance for landlords seeking property investment opportunities in Oxford.

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User Guide

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Making your house a home

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    A high percentage of our tenants renew their contracts with us again and again - so we must be doing something right!

    Here's what you can expect when you rent your house or flat with College and County.

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    Moving in
    Your rental property will be cleaned the day before you take up occupation and a representative of College and County will meet you at the property on the first day of the tenancy to show you how everything works then hand over the keys to you.

    Maintenance reports are responded to quickly and someone will visit your home (with a week's notice) at least three times a year to ensure all is well and you're happy.

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    Moving out
    At least a month before your tenancy ends, you will receive a final inspection report, detailing what needs to be done on vacation to ensure maximum deposit return. We returned over 83% of all deposit monies held last year thanks to this unique report.

    Checkout appointments are always carried out by an independent inventory clerk and all deposit monies are registered with the Dispute Service.
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User Guide

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The College and County Team

  • Introduction

    Meet the College and County Team members
    Find out about our team below, or even better, why not pop into our offices in St Clements, central Oxford, and you can meet them face to face? We're expert property advisors and we know Oxford and property lettings inside out. We're always here for you, whether you're a landlord or a tenant and we'll quickly be able to answer any questions you may have, or provide support as you search for, or rent out your Oxford property.

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    Penny Berrington - Office Manager/HR
    Born and raised in South Africa I decided to broaden my horizons and moved to the UK in 2008, I have now settled in Oxfordshire and have two beautiful little girls.

    I have been part of the College and County family since 2010 and have gained a wide variety of experience working in the lettings team and moving over to Office Manager/HR. I am so pleased to be working for a company that values being ethical and is always working towards this.

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    Emma Ferguson - Senior Client Accountant
    After working in Business Travel for many years, I decided to have a complete career change so decided to fly high with College and County in the Accounts department. I have been here just over a year and every day I am learning more and more about the lettings industry which I really enjoy. The role is very different and varied and I enjoy every aspect of the job.

    I have a 6 year old son who keeps me busy (if only I could play football). As a family we follow Liverpool football club.

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    David Gilson - Managing Director
    In 2007 I was studying a RICS degree at Oxford Brookes University specialising in sustainable development and became a College and County tenant. I have always had a real interest in properties and in particular, property investment. Right from the start I could see what a great culture and ethos Mark had created with College and County and in late 2007, I started my journey with C&C and became a viewing agent working part time around my studies. Some 10+ years on I am now Lettings Director and have been proud to see the company grow from strength to strength.

    My goal every day is to ensure that whilst we stay at the cutting edge of the market with new technologies and grow as an agency and team the same care and personal approach that Mark gave when I started is always taken with every Landlord and Tenant to ensure what makes College and County great always remains.

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    Samantha Higgins - Thame Lettings Negotiator

    I'm a Local girl, born and bred around the Thame area and love living within a stone's throw of the historic market town. I am fairly new to the industry, working for a year and a half covering both Sales and lettings for a company based in Thame, having previously work in the education sector for 8 and a half years.

    I love meeting new people and find this is a great role for me being customer facing and I pride myself on my customer service. I am really looking forward to working for College and County where I can focus solely on Lettings and being able to expand my knowledge in this field and drawing on my new colleagues vast experience.

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    Ellen Horsley - Thame Senior Property Manager

    I have recently joined College and County with three years' experience as a Property Manager and one year in Property Sales within Thame and the surrounding area. Throughout my career within the property market I have looked for new challenges to expand my experience, while building and maintaining strong working relationships with landlords, tenants and contractors.

    I am very excited at this opportunity to work for such a well-regarded and award winning team. I look forward to being able to expand and develop my property knowledge further as part of such a successful firm.

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    Chris Mackey - Head of Property Management

    Currently living in Buckinghamshire, I have been in the property industry for over 8 years. Initially I fell into the industry when I returned from 2 years of travelling but soon found it to be an industry that was fast paced, ever changing and challenging; all of which suited me perfectly and matched my personal life. I aim to bring a high level of customer service and knowledge of the industry to all of the customers that I come into contact with.

    The team at College and County are all well versed, experts on the market in Oxford which is so unique to any other markets in the country that we are able to provide such a good opportunity to our landlords and tenants alike.

    My spare time is spent juggling family life with my wife and 2 young girls and playing football as much as I can and supporting my beloved Crystal Palace.

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    Danielle Morton - Assistant Lettings Manager

    Born and bred in South Africa, so my personality is humour and adventure! Due to this I've tend to have a positive outlook on things.

    I started out doing student lettings in 2014 and have worked for a couple of companies which have ranged from incredibly corporate to independent. It's been very challenging over the years and I've switched job roles to gain as much experience to broaden my knowledge of the whole process from start to finish.

    I've been working with College and County since 2018 and have thrived as the morals and ethics are so aligned with who I am as a person. I genuinely think they are a fantastic company where everyone works hard and have no problem going the extra mile for tenants as well as landlords - it is a pleasure to go to work and really enjoy my day.

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    Monika Leszczewicz - Lettings Administrator
    I am originally from Poland and have been living in Oxford for 7 years already and I cannot imagine myself in any other city in England. Oxford has a soul which I absolutely love. I am inexperienced in this environment and that for me is a big challenge.

    My position at College and County involves mostly administration, but even doing that every day I am learning a lot of new things and my knowledge about the industry is quickly growing. I am really pleased to be at College and County because all the people who work here have a lot of knowledge about the property industry and I can see how much they want to improve every single day.

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    Maja Szczotka - Property Manager Administrator
    I am originally from Poland but have been living in Oxford for over 5 years and I find myself fascinated by the Property Market. I like jobs where I can socialise and meet new people and I have found that working in the Property Industry is very challenging but also exciting.

    Joining the team at College and County was an amazing opportunity and I'm lucky to work for a leading residential letting agency in Oxford. I'm proud to be a part of such a fantastic award winning team. I believe the road to success is trying; never give up pursuing your goals.

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    Cristina Trevino - Compliance Manager
    Originally from Madrid, I arrived in Oxford in October 2015 and I am extremely happy to be living and working here in this amazing city. After completing my degree as a Civil Engineer, I began working in a civil construction company in Spain for 3 years.

    I learned how to organise works and handle budgets. I began working with College and County in June 2016, and I'm grateful to be working with such an amazing Team. Some of my roles include Online Buying (which I love) and organising compliance and ensuring it is kept up-to-date. I'm ready to learn the new Legislation and be the master of all things HMO.

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    Catherine Sweet - Thame Senior Lettings Negotiator

    Based in College and County's Thame branch, I am employed as a Senior Lettings Negotiator. I am ARLA qualified and have worked in the industry for over 12 years. I have extensive knowledge and experience of the lettings market across the area. I pride myself on delivering an honest and friendly service, building strong working relationships and ensuring the best return on investments for our Landlords.

    When not working I like to spend time with my other half, our young daughter and two very naughty cats!

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    Bianca Faur - Lettings Administrator
    What do you love about working at College and County? The culture of the company which is focused on the wellbeing of the employees and the teamwork. 
    Why do you do the job you do? Helping people to find a place to call a home and being a part of that process is truly fulfilling for me. I also enjoy ensuring that everything runs smoothly for both landlord and tenants and the diversity of the role. 
    What is your joie de vivre? / What do you enjoy most? Speeding time with my family and friends. Also, a nice holiday in the sun. 
    Absolute favourite films for a rainy day? The Pursuit of Happyness and Eat Pray Love 
    Favourite take away? Pizza and Thai food 
    A quote that inspires you? "Success is not final; failure is not fatal: It is the courage to continue that counts." - Winston S. Churchill

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    Callum Leslie - Senior Property Manager
    What do you love about working at College and County? The people and the culture 
    What is your role in College and County? Large project works and refurbishments, I assist our clients in the difficult process of renovation, be it a bathroom, kitchen, garden or all of these and everything in between. Undertaking large scale works in a short period of time can be a daunting prospect but it doesn't need to be with proper planning and the support of dedicated trades, we can bring your vision to life. 
    Why do you do the job you do? I enjoy property, understanding how it works, how materials are used, what their function is, no solution is ever the same twice, no issue is ever as simple as first thought, you constantly are forced to learn and adapt in order to be able to make the right decisions. What is your joie de vivre? / What do you enjoy most? Travel, anywhere anytime, and a bit of scuba diving whenever I can 
    Absolute favourite films for a rainy day? Lawrence of Arabia, The Patriot, Starship Troopers, almost anything! 
    Favourite take away? Sushi - anywhere I can find it 
    A quote that inspires you? ''Do it with Passion or not at all'' - Rosa Carey

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    Charmian Monroe - Lettings Negotiator
    How long have you been with College and County? Since June 2022, but a C&C tenant since 2020. 
    What do you love about working at College and County? Hands down the people. We can all have a good laugh during the day and it is a great environment to come to each morning. 
    What is your role in College and County? Lettings negotiator and being fabulous. 
    Why do you do the job you do? I enjoy going on viewings and meeting the tenants. It's interesting putting a face to a voice or an email address and helping them find a home. I also enjoy the admin side and being able to see an agreement through to execution before the hand over to property management.
    What is your joie de vivre?/ What do you enjoy most? I love riding and racing my bicycle. It is normal to find me after work just pottering around on my bike or destroying myself at a race. On the longer rides, I do enjoy a good true crime podcast (incredibly basic) and race weekends usually finds me glued to the F1. I also am partial to good food and was introduced to the Chester Arms only four weeks in to this job and my life has been changed. 
    Absolute favourite films for a rainy day? About time or the Slipper and the Rose. 
    Favourite Take away? I don't really get takeaway, but a good pizza or a fancy burger with good chips are a go to. 
    A quotation that inspires you? "Chester Arms?" - Danielle or "Prove them all wrong" - Anthoine Hubert

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    Emma Salter - Head of Finance
    What do you love about working at College and County? College and County has a great team and is a company with a drive to be the best in its field which I really like. 
    What is your role in College and County? My role as Head of Finance mean I look after the month and year end process of the business. I also oversee ARLA Compliance audits and support the Client accounts team to ensure that we can deliver a smooth service for our landlords and tenants. 
    Why do you do the job you do? I qualified as a Chartered certified accountant in 2010 and have enjoyed working within accountancy and finance since. I love being part of the College and county team, the people are what makes the workplace and the business. I also love being able to use my knowledge and experience to be part of the business going from strength to strength. 
    What is your joie de vivre? / What do you enjoy most? Spending time with my family and pets. 
    Absolute favourite films for a rainy day? I love a musical 
    Favourite take away? Pizza 
    A quote that inspires you? "Pursue what catches your heart, not what catches your eyes." ¿ Roy T. Bennett, .

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    Eve Lawson-Statham - Property Manager
    What do you love about working at College and County? I love working with such a lovely team and having a personal relationship with all landlords and tenants. It is a very welcoming and warm atmosphere to work in. 
    What is your role in College and County? I am a property manager and soon to be favourite colleague ¿¿ 
    Why do you do the job you do? I find it very satisfying to complete something everyday and put a smile on someone's face - whether that be sorting a broken boiler or finding the perfect paint colour! What is your joie de vivre? / What do you enjoy most? My absolute favourite thing to do is going on hikes in the country (especially when there is some good food at the end). Places on my dream hike list are Canada, Montenegro and New Zealand. If you have local Oxfordshire recommendations, please send them my way! 
    Absolute favourite films for a rainy day? I hate to admit but I am a romcom girly. I do love a good Nicholas sparks movie but my go to is Bride wars. Probably seen 100 times... 
    Favourite take away? Sushi for me is such a treat. It has never not turned my frown upside down. 
    A quote that inspires you? 'It always seems impossible until it is done' - Nelson Mandela

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    Ewelina Alves - Property Manager
    What do you love about working at College and County?  I enjoy meeting new people and I love the busy but positive atmosphere in the office. I love the 'can do' attitude we all share. 
    What is your role in College and County? I am a property manager, making sure Landlords, Tenants and properties are well looked after. 
    Why do you do the job you do?   I joined property management team at College and County because I value the ethical aspect of the business, I enjoy delivering excellent customer service and I thrive on problem solving.  
    What is your joie de vivre? / What do you enjoy most? I love traveling with my family. 
    Absolute favourite films for a rainy day? I'm not really a film person, much prefer reading and podcasts . 
    Favourite take away? Sushi and pizza  
    A quote that inspires you? "You do not find the happy life. You make it." - Camilla Eyring Kimball

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    Ines James - Lettings Manager
    What do you love about working at College and County? College and County have a good company culture, strong ethical values which I share, and are made up of great people who care about what they do and enjoy their jobs.
    What is your role in College and County? I am the Lettings Manager in the Oxford office and my role is varied, as I like to be quite 'hands-on', so I do a bit of everything and no day is the same. I attend Lettings appraisals, as well as conduct viewings, take enquiries, discuss market activity with landlords, and lead our team with a view to provide a great service all-around. 
    Why do you do the job you do? Home is where we are or should be in absolute peace and feel the happiest. I enjoy playing a part in this, albeit in a tiny way, and help people feel happy. Our tenants, when we find their dream home, and our clients, when we find them great tenants. The rest is all 'collateral benefits'. 
    What is your joie de vivre? / What do you enjoy most? Sitting at the beach, with friends, eating an ice-cream and laugh. 
    Absolute favourite films for a rainy day? The Pursuit of Happiness; Seven Pounds; The Bone Collector 
    Favourite take away? Pizza J 
    A quote that inspires you? 'CARPE DIEM' - Robin Williams ( Dead Poets Society)

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    Laura Andres - Property Manager
    What do you love about working at College and County? College and County truly is an ethical company and its values are absolutely admirable. Starting from the Directors and across the entire company one can sense the knowledge and care C&C has for its clients, both Landlords and tenants alike. 
    Why do you do the job you do? It is both challenging and rewarding, one cannot get bored doing this job. I love the variety that comes with it, as not one day is the same. 
    What is your joie de vivre? / What do you enjoy most? Spending time with my boys (husband and son J), with friends and family. Travelling, good music, dancing, reading and volunteering. 
    Absolute favourite films for a rainy day? Romantic comedies or thrillers. 
    Favourite take away? Chinese. 
    A quote that inspires you? Be kind, everyone is fighting their own battles.

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    Libby Partridge - Property Manager
    What do you love about working at College and County? I love the team, the clients and the work ethos and the fact that everyone genuinely cares about what they do and the difference we can make. 
    What is your role in College and County? Property Manager looking after our clients and tenants alike. Previously lettings and property management team support at our sister company Open Doors. 
    Why do you do the job you do? I do this job because my beliefs align strongly with those of the company and it feels great to wake up on a Monday and come to work with such a great team. 
    What is your joie de vivre? / What do you enjoy most? I most enjoy being able to see the beautiful sights and buildings of Oxford all in a days work! 
    Absolute favourite films for a rainy day? Step Brothers & Alice in Wonderland 
    Favourite take away? Five Guys on Deliveroo! 
    A quote that inspires you? "To see ourselves as others see us, is a most salutary gift. Hardly less important is the capacity to see others as they see themselves." - Aldous Huxley

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    Sadia Sharif- Accounts Assistant
    What do you love about working at College and County? I love the fact that it is a new experience and I couldn't have started my accountancy career with a better team. 
    What is your role in College and County? I work in the Accounts department. My responsibilities include assisting with the payment of client property related transactions and dealing with amendments to client accounts. 
    Why do you do the job you do? I studied AAT and wanted to start working in accounts. I enjoy working with people in different departments and getting to know what they do as well as learning new systems within my job role. Working in accounts is a big field to explore. 
    What is your joie de vivre? / What do you enjoy most? I love travelling and experiencing the culture in each country I visit. I love reading and poetry. I am a big foodie, so I enjoy eating out at different restaurants all over England with friends. I enjoy watching football, tennis and formula 1. 
    Absolute favourite films for a rainy day? The Godfather it is an absolute classic. 
    Favourite take away? My favourite Cuisines are Turkish, Mexican and Italian. I absolutely love cake and tiramisu. 
    A quote that inspires you? Wherever you stand, be the soul of that place. Rumi

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    Sonali Deshpande - Senior Property Manager
    What do you love about working at College and County? Definitely the people - we are like family - we squabble and support in equal measure. 
    What is your role in College and County? I am part of the Property Management team, acting as the link between landlords and tenants to ensure the tenants have a comfortable stay while looking after the landlord's asset. 
    Why do you do the job you do? Besides loving all things property, Property Management is like problem solving - one conundrum at a time. 
    What is your joie de vivre? / What do you enjoy most? Books, books and more books. So many journeys you could go on, both factual and fictional. 
    Absolute favourite films for a rainy day? Assassins Creed, Mary Poppins and Bollywood in all its gaudy glory. 
    Favourite take away? Delicious hand thrown, wood fired pizza by SoleLuna - a mobile truck in Headington, Oxford. (http://www.pizzasoleluna.com/) 
    A quote that inspires you? "You cannot discover new oceans unless you have the courage to lose sight of the shore." - André Gide
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    User Guide

    Title

    Don't just take our word for it.

    • Introduction

      Read what our clients have to say about us

    Testimonials from Landlords

    • Landlord Testimonial

      Results speak louder than anything else.
      Mark Crampton Smith owns and runs College and County with a very keen eye. I have been a landlord for 15 years and in Oxford for 5 years. I struggled to let my two houses this year and with all this deposit and HMO legislation i decided to give them a go as i had heard they had just won an award. They have found me two great sets of tenants and very happy with my experience. My other local agent had taken 5months to get NO tenants. Results speak louder than anything else.

    • Landlord Testimonial

      Allow me to let my property with minimal hassle
      A great service. They removed a lot of the hassle that is associated with property management, allowing me to let my property with minimal hassle. They have a proactive a efficient approach that ensured the smooth running of the property. Having had a bad experience with a letting agent before, I was wary of property letting however my faith has now been restored. I would thoroughly recommend.

    Testimonials from Tenants

    • Tenant Testimonial

      Within half an hour our boiler had been fixed.
      Last night our boiler broke down. The office was shut but I phoned on the off chance someone would pick up. Luckily College and County have an out of hours service for any issues that arise. Within half an hour our boiler had been fixed and the heating was back on. Considering it was -5 outside we were very appreciative of the speed and efficiency from Lily and the team.

    • Tenant Testimonial

      I especially appreciated the clear explanation
      As a tenant, I've been really impressed with College and County: my husband and I just moved into a new property and the service has been professional and quick. I especially appreciated the clear explanation of costs and process (this is often where other agencies go so wrong). They've been friendly and fair - essential skills for a housing agency - and there's been answers for every question I sent through. So far, so great! I'm really happy we've switched into a property with C&C. UPDATE: Feb 8, 2013. It's been one year since moving into our property. First, I must say, I love my new home. Things have been really smooth since we moved in. A few issues with our heating/gas were fixed with speed and the service was of high quality. There were a few minor issues where engineers were sent to the house without previous notice, but all-in-all, I'm still quite happy with C&C and the support they've provided.

    • Tenant Testimonial

      Really recommend this agency!
      Hello all, I've been with College and County for the last 2 years and the professionalism & flexibility are their greatest strengths. Every time we had a query, they have replied and take action in less than 24 hrs! no doubts that I will renewal contract with them for next year - really recommend this agency! Thanks

    • Tenant Testimonial

      Great attitude from everybody I've ever dealt with
      Great attitude from everybody I've ever dealt with at College and County. It is no wonder they continue to win so many great awards. Proper customer service where the focus is on fairness on all sides. Love it.

    • Tenant Testimonial

      Your Facebook maintenance reporting is Great!
      Your Facebook maintenance reporting is Great! They have always been really good at sorting out problems we have had in our house over the past two years. A few months ago we opted to use Facebook to report our maintenance and we have all been so impressed! They get back to us almost instantly and its so much easier than using email as we can all get updates to our phones. Very impressed leaps and bounds better than my agent in first year.

    • Tenant Testimonial

      I would say...trust this agency!
      I have been using this agency twice, I think they offer excellent houses and they are always very fast in coming around to sort out something broken. I can't believe what people say below, members of staff have always been so kind to us! I would say...trust this agency!

    • Tenant Testimonial

      Keep up the good work!
      In the lettings business, community relations are an important factor, and College and County get high ratings on this - their signboards are removed pretty much as soon as the let has been agreed, unlike other agents who regularly leave LET boards up way beyond the two week authorised limit, and properties always look well kept from the outside, without rubbish being allowed to build up in front gardens etc. Keep up the good work! Headington Signwatch

    • Tenant Testimonial

      Friendly and helpful approach
      Having spent three years living in a College and County property I can honestly say that I am somewhat sad to have left. Many happy memories from my time there will be with me for the rest of my life. Perhaps the most important quality Displayed by College and County that has helped me and my family leave with such a positive experience in mind is their friendly and helpful approach to doing business with you, the tenant. Their personal approach to the tenant-agency relationship makes them a joy to interact with and I would not hesitate in recommending them as an agent for anyone looking to rent a property in the Oxford area, I would certainly go back to them should a move back to Oxford be on the cards for us. They operate in a professional yet friendly manner and having rented from a few agents in the Oxford area previously I can certainly say that College and County stand out above the rest. Keep doing what you are doing and best wishes to all at College and County!
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