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User Guide

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    About Arden
    Arden Estates was formed in 2010, with the aim of setting new standards in all areas of the way an Estate Agent operates.

    We are proud to be leading the way in each town in which we operate. We believe that by focusing on what our customers actually want, and what is right for them, we can build a loyal and committed relationship.

    By investing and embracing all that has changed in our world in recent times, we never stop trying and testing new marketing methods.

    Our in-house marketing team are constantly researching new methods and ways to further promote your property in this technically driven new age.

    If something new will increase our service level to you by just 1%, then we will incorporate it, as customer satisfaction is crucial to our success.

    It's these critical 1%s that make the difference. These days, people seem to reduce the price of a house as if it isn't real money. However, we believe that the extra services and the multimedia advertising we buy for you is the reason we achieve such a high percentage of your asking prices.

    We won't just advertise your property on the internet and wait for the phone to ring, we provide a comprehensive service with an experienced team of friendly people working for you constantly and proactively to achieve your goal.

    You want your property to stand out from the crowd to give people a reason to view it.

    We don't make false claims or pretend to be something that we're not; if you want confirmation about how good we are, what we're all about and why we are different, then ask one of our clients or call us for an informal chat ...we'd love to hear from you.

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    Our Mission Statement
    Our mission is...to sell your property as quickly and efficiently as possible whilst making sure that we achieve the highest possible sale price. We aim to set new standards in customer service and the marketing of property . While your property is being sold you will not have to worry about a thing.

    You can expect in all our dealings with you that we will:

    - Treat you as we ourselves would expect to be treated
    - Never take advantage of you
    - Be open, honest and transparent
    - Quickly put right any issues that may occur during the process

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    Our Service Promise
    Regular Updates

    We will call you on a regular basis to keep you up to date on how things are going, so you are always in the loop.

    Email/SMS Confirmations & Alerts
    We confirm all viewings via email or text message so you've got a record of who has viewed your property and at what time and date.

    Accompanied Viewings
    You will have one designated point of contact who will carry out your viewings. This person will be specially trained and will have previously seen your property. It is always much easier to deal with the same person.

    Viewing Feedback Within 24 Hours
    We aim to get your feedback to you, from interested buyers who have viewed your property, within 24 hours so we don't miss out on a sale opportunity.

    Fresh Marketing Ideas
    We will often change your advert to make sure it stays fresh and doesn't go stale, giving your property the edge over the competition, keeping it up to date and relevant.

    Internet Statistics
    We will send you regular statistics showing your property performance including website hits, brochure downloads, viewings, offers, etc. From these statistics you'll be able to keep an eye on your property's performance.

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    "We guarantee to offer a 5 star service"
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User Guide

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Information for sellers

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    At Arden we understand that putting your property on the market is a huge step. The good news is that we are always here to make sure your moving experience is a good one. After all, it's an exciting time and we want you to enjoy it.

    Once you've made the decision to sell your house the next big decision you have is finding the estate agent that you feel is right to sell your home. We've invested heavily in technology, marketing and people to provide you with what we hope is an unrivalled service. When you're comparing agents we recommend that you ask them whether they can help you as much as we can:

    Professional Photography

    We understand how important it is that your property is presented to the highest possible standard, after all this is what gets people through the door. For that reason we have a professional photographer using the best possible equipment to produce the highest quality, wide angle & aerial pictures of your home.

    Honest and Transparent Pricing

    No hidden charges or surprises.

    No Long Term Contracts

    We won't tie you into Long Term Contracts like other agents.

    No Sale No Charge

    There will never be a charge if your house doesn't sell or you change your mind.

    Helpful and Fully Trained Staff

    All of our staff are fully trained and have extensive local knowledge and experience. We work closely with HL Consulting who are also able to offer you fully qualified Independent Financial Advisors, whole of market mortgage advice, so you can be sure that you're getting helpful advice in all areas.

    Unrivalled Website Marketing

    We currently reach over 60 Million online customers every month through all the major property portals so we reach more buyers, these include: ardenestates.co.uk, rightmove.co.uk, findaproperty.com, primelocation.com, zoopla.co.uk, propertyfinder.com, thinkproperty.com, hotproperty.co.uk, virgin media and many more.

    Floor Plans

    Floor Plans create interest and show people how your property fits together. They are so important that we include 2D & 3D versions as standard with every property we market.

    Distinctive For Sale Boards

    Your home will never go un-noticed with our highly visible green coloured boards instantly attracting buyers to an agent they can trust. Our premium marketing package includes an upgraded 'swing' style board to really make your property stand out.

    Full Colour Particulars

    We provide you with beautifully presented full colour particulars so that your property is shown off to its full potential. If you choose our premium marketing package we'll provide glossy, professionally printed brochures for your property.

    Accompanied Viewings

    We take care of the viewings for you and endeavour to provide you with feedback within 24 hours.

    Sales Progression Team

    Once we've sold your house, the case is handed to a specialist in-house sales progressor who will look after your sale all the way through to completion. You will be contacted and updated at least once a week. This ensures a much quicker and smoother journey through the sales process.

    Help With Your Onward Purchase

    We do more than just sell your home. If you need any help or advice with your move we are always just a phone call away.

    Members of the Property Ombudsman Scheme

    Being members of the Property Ombudsman Scheme, provides peace of mind that you are dealing with professionals that have your best interests at heart at every stage of the process.

    Conveyancing

    The successful sale of your property can be dependent on the instruction of an efficient and experienced solicitor. So, it can really pay off to do some research and make a decision before you put your property on the market, as this may help to avoid delays.

    We have relationships with some of the best Solicitors around, and can offer recommendations and advice if required.

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Information for potential buyers

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    Getting Started...
    Whether you're a first time buyer, a home mover or a landlord you'll need to know what your budget is and how much money you can borrow. We can help you with this by setting up a consultation with one of our fully qualified independent Mortgage Advisors, where you'll soon know how much you can afford and what the monthly payments will be. Our advisors will also provide you with what's called an 'Agreement in Principle' certificate. You'll need this as proof that you can obtain a mortgage to show other estate agents before they will accept an offer from you.

    Viewings
    Now that you know how much you can borrow and you've got your proof of mortgage, you can start viewing properties. You need to know which areas you want to live in, how many bedrooms you need, your maximum budget and which type of property you want. We will enter this into our system and you'll be kept constantly updated with our latest properties via text, email and phone.

    Make an Offer
    Once you've found your dream property, you'll need to make an official offer through our sales negotiators.

    Choose a Solicitor
    You will need to instruct a solicitor to carry out conveyancing. We can arrange for our recommended solicitors to take care of the sales progression. We only work with like-minded, forward thinking solicitors, so you can feel rest assured that you'll be in safe hands with a competitively priced and efficient service.

    Apply For Your Mortgage
    Now that you've got an offer accepted on the property you wish to purchase, it is imperative that we apply for your mortgage as soon as possible to avoid unnecessary delays. It can all be done within an hour and generally you'll need the following proofs:
    -Photographic ID & Proof of Address
    -3 Months Pay Slips or 2 Year Accounts
    -Proof of Deposit

    Sales Progression
    Your file will be assigned to one of our sales progression team who will endeavour to look after your every need through the buying process. They will advise you and negotiate on your behalf throughout this process, keeping you informed every step of the way.

    Valuation or Survey
    When the mortgage company has approved the initial mortgage application, they will instruct a survey for Mortgage purposes, to ascertain the condition and value of the property. Your chosen lender will contact us to arrange the inspection, and if everything is satisfactory, you can expect your mortgage offer to follow shortly after.

    Mortgage Offer
    Following the successful completion of the survey, your offer will be produced and sent out to you and your solicitor.

    Signing of Contracts
    Once the solicitors have received all the information requested, prior to exchange of contracts, both sellers and purchasers will be sent the contract to be signed in readiness for the exchange.

    Exchange of Contracts
    Once everybody in the chain has signed the contracts and solicitors have received everything needed, they will then instruct a formal exchange of contracts. All parties need to agree on a completion date and then the solicitors can exchange on the property, which means everything is legally binding.

    Completion
    This is the big day when all parties in the chain move. The keys will only be released once the transferred funds have reached the sellers solicitors (usually around midday). As estate agents, we often hold keys to the property prior to completion and we can only release these once we have had confirmation from the solicitors that the chain has completed. This is the big day when all parties in the chain move. The keys will only be released once the transferred funds have reached the sellers solicitors (usually around midday). As estate agents, we often hold keys to the property prior to completion and we can only release these once we have had confirmation from the solicitors that the chain has completed.
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User Guide

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What else does Arden Estates have to offer?

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    Lettings
    Our professional team can offer both new and experienced landlords knowledge and advice on all aspects, from current market trends and rental expectations to the best investment options when purchasing a buy to let.

    We pride ourselves on being honest and open so you are always receiving the very best service. Efficient feedback is provided on a regular basis to ensure you are always kept up to date during the process of finding a tenant through to a tenancy terminating.

    At Arden Estates we strongly believe that your property deserves the very best exposure on the market which is why we incorporate professional standard photography when advertising on all major website portals, including Rightmove and Zoopla, along with our own Arden Estate Agents' website.

    There are different services available for each individual Landlord, which can be tailored for a truly personal service:

    1. Fully Managed
    2. Fully Managed with 'Rent Guarantee'
    3. Tenant Find Only

    For more information cal 01527 872 479 (option 2) or email lettings@ardenestates.co.uk

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    Mortgage Advice

    If you're currently looking to buy or sell property, whether it's with us or with another agent, we can highly recommend the expertise provided by the Mortgage Advisors of HL Consulting.

    With team members based at all four of our offices, plus their own headquarters, HL Consulting can help you to find the best rates going. Even if you have been disappointed by your own bank, HL Consulting have access to the whole market of lenders and may be able to attain that all important Agreement in Principle for you.

    In addition, they will also be happy to discuss any relevant insurances you may need, offer financial advice, whilst setting your mind at ease that all the hard work can be left in their capable hands, leaving you to concentrate on the purchase of your new house!

    Call any of our offices and ask to speak to one of our helpful home moving experts.

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    Home Staging Service
    Offering you a unique and affordable Home Staging service, House of Arden can help you to make your property more desirable, while painting a picture of the lifestyle it could bring to potential buyers, increasing the value by up to 10%.
    From one bedroom apartments to five bedroom estates, no property is too big or too small to benefit from the service, and any style can be worked with from classic or contemporary to country chic.

    House of Arden professionally stage empty properties with fitting furniture and a range of stylish accessories, you can choose to dress specific rooms to save on costs or the entire dwelling.

    An experienced team member will meet you at your property to discuss the property's potential, how they envisage the finished project and explain how your property will benefit from the staging service, which is the key to getting the best price for your property quickly.

    Simply call Sarah or Maria on 01527 872479 for further information.
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User Guide

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  • Team Member

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    Romily Adams, Branch Manager
    Romily is the Branch Manager here at Arden Estates in Rubery. She has worked in estate agency for more than 10 years now and has loved every minute of it. She previously worked for a local agent in Bromsgrove, before moving to Arden Estates Rubery. 

    romily@ardenestates.co.uk

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    Sharon Hingley, Senior Sales Negotiator
    Sharon  joined Arden Estates as Sales Negotiator in 2014.  She  has been in the sales industry since the early 1990's. After previously working abroad selling properties, she is now focusing her career on residential sales within the estate agency industry closer to home.

    sharonh@ardenestates.co.uk

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    Jason Winterton, Sales Negotiator
    Jason started his role as Sales Negotiator at Arden Estates Rubery, in September 2020. Having worked in the property industry within Rubery and its surrounding areas for the previous 12 years, Jason is able to offer extensive knowledge of the local area and has built strong relationships with many residents whom he's helped to buy and/or sell their property.

    jason@ardenestates.co.uk

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    Claire Juggins, Sales Progressor
    Claire joined Arden Estates in January 2018. Her career in real estate dates back to 1990, and she has worked for a number of top Agents/Commercial Agents since. This varied experience has provided her with a huge depth of knowledge of both commercial and residential markets.

    claire@ardenestates.co.uk

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    Rachael Holland, Sales Progressor
    Rachael is a Sales Progressor within the Rubery branch. She originally joined the Arden sales team in Redditch as a Sales Negotiator, back in January 2015, after leaving a similar role with a different agent. However, concentrating solely on taking each property sale through to exchange and completion, was the perfect transition for her.

    rachael@ardenestates.co.uk

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    Rebecca Twilton, Mortgage Planning Advisor
    Rebecca joined the HLC team, who work directly with Arden Estates in October 2019, as a Mortgage Planning Advisor within the Rubery branch. Before joining the teamsheI had been working in a similar position for a corporate company for six years. 

    rebeccatwilton@hlconsulting.co.uk
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    User Guide

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    Client testimonials

    • Introduction

      It is our aim to set the standards that all other estate agents and letting agents aspire to. A genuine commitment to transparency is a real part of this for us, and so we are happy to link you to Google Places, where you can read what others have thought of our services.

      If you have recently used our services and are a member of Trustpiolt, Facebook or Google Places, please do add a review of your own.

    Testimonials from Sellers

    • Seller Testimonial

      Arden have been nothing but excellent
      "Arden have been nothing but excellent the whole way through the process of selling our home. We had valuations from a number of agents, with Arden being the highest. They did a fantastic job of marketing our property and agreed a sale, at a price we were happy with, within four days of our property being on the market. Had we gone with the other agents we would have lost out on a significant amount of money. All of the team at Arden have been extremely kind and helpful throughout the entire process, Romily's enthusiasm and knowledge made the marketing of our property with Arden a no-brainer, Sharon did a great job of putting the sales particulars together, with wonderful photographs provided by their photographer. Jason did a great job of keeping us up to date with viewings and feedback and once the sale was agreed Lara worked hard to make sure that our agreed sale went through to completion without complication, for which were are very grateful. I would recommend Arden to anyone and I wouldn't consider using anyone else in the future. Thank you!" - Samuel Mansfield (January 2021)

    • Seller Testimonial

      we knew we had chosen the right estate agent
      "From the minute Romily arrived to complete a valuation we knew we had chosen the right estate agents; she was great! The service she promised then continued throughout, with many people working tirelessly to help us, not only sell our properties but to bag our dream home. They were so helpful & efficient and often went above and beyond. They were always friendly when we had to speak to them on the phone or visit the office and we genuinely felt they cared. Special mentions must go to: Lara at Rubery & Kirsty at Bromsgrove. We also used Becky as our mortgage advisor who was just as superb. If we ever move again - we would definitely be using Arden and would recommend to anyone!" - Adam Shepherd (December 2020)

    • Seller Testimonial

      Romily was very honest and open to us
      "Started off 'just looking' at homes and then I cheekily enquired about one, not even an hour later got a call to discuss our current situation and not even 9 days later our house was SOLD! Before we were even put live on their website, I'm in absolute awe with the Rubery team. Romily and Lara were fantastic. Romily came round to evaluate our home, she was very honest and open to us which we respected. We found a property and I called Romily to discuss how to go forward with it, it wasn't an Arden property, however she was more than willing to talk with the other estate agent and give us insight and tips going forward as our house wasn't sold yet (but we fell in love with the property!) Lara was very flexible, she rang to say a young lady saw our for sale sign and wanted to take a look next Saturday. But as I was very eager I asked Lara if it was possible to do on the day which she sorted out no problem. She was also very communicative throughout the whole process, which I valued. The photographer who took pictures of our home was friendly and tidy, I wish I got his name but please give him a well done from us. Very professional and did a fantastic job. Thank you so much to the whole team, the whole process for us was extremely streamlined and smooth. Couldn't expect a better service!" - Anna Taylor-Moore (November 2020)

    Testimonials from Buyers

    • Buyer Testimonial

      Oozing with industry knowledge
      "As a first time buyer, it seemed like such an overwhelming process, but with their support, I wish I started years ago. Sharon, Lara and Claire have been just fantastic with sales progression as well as hand-holding me through any processes or random queries or concerns I had about the purchase. They reply really quickly and are readily available on the phone. I never got the feeling of 'I wish I could just talk to the vendor myself'. Honestly they are speedy. Oozing with industry knowledge, I can't recommend Arden enough. (Thanks for being so patient and caring with me!) I am so grateful for all your support, truly." - Kseniya Samsonik (November 2020)
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    Disclaimer

    The content on this Microsite has been uploaded by Arden Estates, Rubery. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Arden Estates, Rubery. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Arden Estates, Rubery. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

    *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

    Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

    Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Arden Estates, Rubery on +441214534349.