Dagnan Road, Clapham South, London, SW12

Fed up of the One-Stop-Flop? Today, it couldn't be easier to switch your property management to James Pendleton

You wouldn't move into a house, then assume your property agent is the best person to maintain it.

So why do landlords?

Our research shows that 93% of landlords automatically allow the agent who finds a tenant to manage the property as well.

Most do it because they think it will make life easier. But it's a false assumption that letting agents must be great at managing properties too.

In fact, most lettings and management teams are entirely separate and a large majority of management teams are not located anywhere near the property. Those charged with looking after a landlord's investment can soon prove terrible at communicating with all sides. Total, hands-on (replaced off with on?) lettings management is a service that our consultants learn over years.

Common complaints we hear from those who join us include:

• The agony of not being able to talk to a human being, as a lot of agents force tenants and landlords to log problems on an automated telephone system or web platform
• Failing to fix problems quickly, even when the landlord is happy to invest in a property
• Holding on to too much rent for future maintenance
• Agents being reluctant to represent the landlords' best interests when confronted with an unreasonable tenant
• A total lack of empathy when dealing with management problems
• Not returning calls or emails on the same day, some not at all
• Lack of knowledge on current up to date statute of Landlords and Tenants obligations

With average management of fees of between 4% and 6%, landlords simply can't afford not to shop around. James Pendleton are campaigning to smash the assumption that a 'one-stop-shop' is in landlords' best interests. Switching is as easy as sending a single email. Call a property management expert, our Director Chris Crampsie now on 020 8772 2099.

Founded in 2003 by Lee James and Lucy Pendleton, we are an award-winning estate agent based in Southwest London, with experience selling, letting and managing thousands of properties.

Born from a desire to provide a more tailored and bespoke service, we take pride in listening to your needs and requirements, to deliver a stress-free and enjoyable journey. All of our team is comprised of experts able to guide you through the process of finding a new home, selling your property or buying your next house.

The bustling South-West London neighbourhood of Clapham South has something to offer for everyone. From village-style charm to inner-city glamour, there are many sides to this part of the city, which means residents can build their own Clapham, one perfectly suited to their lifestyle.

One notable characteristic of Clapham is the great sense of community which pervades the area. This is amplified by the emergence of mini villages such as Abbeville Village, Clapham Old Town and the Nightingale Triangle, all of which have high scoring schools and nurseries and streets lined with local independent businesses.