Cookies
What are cookies?
Cookies are small files which are stored on your device when you visit a website. They collect data, which helps a company to improve site navigation and user experience.
Here at Rightmove, we use cookies. We've listed each one our website stores, what they’re used for, and how long they last.
You can opt out of certain cookies by visiting the cookie preference centre. This opt-out only applies to the browser or device you are currently using. We'll make every effort to respect your choices, but some cookies and data capture methods might not be covered by these settings.
To restrict or block cookies, you can change your browser settings. Or you can visit www.aboutcookies.org for comprehensive instructions for various desktop browsers.
Who we are
This cookie policy covers the following companies in our group: Rightmove PLC, Rightmove Group Limited, Rightmove Landlord and Tenant Services Limited and Rightmove Financial Services Limited. We operate the following websites: www.rightmove.co.uk, https://hub.rightmove.co.uk/, https://rentalservices.rightmove.co.uk/ and https://plc.rightmove.co.uk/ as well as our mobile application.
We also own HomeViews Platform Limited which operates the following site www.homeviews.com. Their cookie policy can be viewed here: https://www.homeviews.com/cookie-policy
Profiling
Click here and navigate to the profiling section through the quick access menu to find out more about how we use data gathered from cookies for profiling.
1. Strictly necessary cookies
Some cookies are essential in order to enable you to move around the website and use its features. Without these cookies, we will not be able to connect you to our site properly.
We spend a lot of time and effort ensuring that our site remains available all the time; to do that we have web servers running in many different locations. In order to ensure that your journey through the site works properly we like to keep you connected to the same locations. It also allows us to spread the load, meaning our site remains as performant as it can be.
For visitors to our professional users site RightmovePlus, authentication cookies give the added reassurance of site security. These cookies ensure that only authenticated users have access to RightmovePlus, thus keeping our site as safe as possible. If you have any queries or require more information on this please email security@rightmove.co.uk
| Cookie Name | Description | Persistent or Session |
|---|---|---|
| JSESSIONID | Used for managing your session | Session |
| OptanonAlertBoxClosed | Consent banner and preference centre closed for OneTrust CMP | 1 year |
| OptanonConsent | Consent cookie for OneTrust CMP | 1 year |
| PDC | Used to remember information you have provided about yourself so that you can fill in forms quickly and easily | 1 year |
| PHPSESSID | Used for managing your sessions to keep you securely logged in and to ensure that any selections you make are retained as you browse our platforms. This expires when the browsing session ends or you choose to log out | Session |
| RM_Register | Used when you register | 1 year |
| TS | Used for managing your session | Session |
| __utm | Used to track where you have come from | 2 years |
| beta_optin | Used to manage rollout of new functionality on the platforms | 1 year |
| cks_policy | Used to manage cookie preferences | 1 year |
| company | Set upon successful login to our professional users' platform, Rightmove Plus, to store the company the current user is on. | Session |
| connect_sid | Used to manage your session on the mortgage pages and to ensure that any selections you make are retained during that session. | Session |
| cuid | Used to manage your consent preferences | 1 year |
| eupubconsent | Used to store your consent preferences in relation to the collection of personal data. | 1 year |
| jsts | Used to secure data inputted by our professional users against corruption | Session |
| network | Set upon successful login to our professional users' platform, Rightmove Plus, to store the network the current user is on. | Session |
| permuserid | Used to identify your browser and device across sessions | 1 year |
| rmsessionid | Used for managing your session | Session |
| sb-closed | Used to store if you have dismissed the app ad banner | 7 days |
| sb-installed | Used to store if you have viewed the app in the app store from the app ad banner | 7 days |
| siteType | Used to remember your preferences for viewing the platforms on your mobile phone | Session |
| smartbanner_exited | Used to stores if you have dismissed the app ad banner | 1 day |
| sso2 | Used to keep you signed in across all of our platforms | Session |
| sso2a | Used for Two Factor Authentication to verify a visitors to our professional users' platform, Rightmove Plus | 62 days |
| sso2p | Used for one time login | 6 weeks |
| sso2r | Used as a security measure to help prevent visitors to our professional users' site, Rightmove Plus, using compromised passwords. | 30 days |
| sso2v | Used for Two Factor Authentication to verify a visitor to our professional users' platform, Rightmove Plus | 62 days |
| ssoRef | Used to keep our professional users logged in to our platforms between sessions. | 30 days |
| sva | Used to keep visitors to our professional users' site, Rightmove Plus, on the same set of infrastructure | 8 hours |
| svp | Used to keep visitors to our professional users' site, Rightmove Plus, on the same set of infrastructure | 8 hours |
| svp2 | Keeps visitors to our professional users site, Rightmove Plus, on the same set of infrastructure | 8 hours |
| svr | Used to distribute traffic across our servers evenly | 8 hours |
| topPCRSearch | Used to store latest price comparison report search locations so that when you return you get the information you are likely to want | 14 days |
| _x_w | This cookie is used by third party Freshdesk to store information on our FAQ page. | Session |
| _helpkit_session | This cookie is used by third party Freshdesk to store information about data related to tracking a help ticket. | Session |
| .Podium.SessionId | Used by Live Podium Solutions for purposes of the mortgages calculator. For more information visit Live Podium Solutions’ Privacy Policy: https://podium-solutions.co.uk/legal-information/ | Session |
| pod-browser-id | Used by Live Podium Solutions for purposes of the mortgages calculator. For more information visit Live Podium Solutions’ Privacy Policy: https://podium-solutions.co.uk/legal-information/ | Session |
| branch | Set upon successful login to our professional users’ platform, Rightmove Plus, to store the branch the current user is on. | Session |
| channel | Set upon successful login to our professional users’ platform, Rightmove Plus, to store the channel the current user is on. | Session |
| _GRECAPTCHA | This cookie is set by Google to protect our site from spam and abuse by detecting bots. | 6 months |
| _cfuvid | This cookie is set by Cloudflare for load-balancing and deliverance of website content. | Session |
| __cf_bm | This cookie is set by Cloudflare and used to detect bots and block malicious traffic. | Session |
| 2fa_uuid | Used to manage an authenticated, two factor authentication session. | Session |
| cat | Used to authenticate a user for our Referencing, Landlords and Tenancy Services (RLTS) within our professional users' site, Rightmove Plus. | 30 days |
| linkToken | Used to authenticate a user of our professional users' platform, Rightmove Plus. | Session |
| OTAdditionalConsentString | Used to store an additional consent string for any vendors that would be subscribed to through our consent platform. | 24 hours |
| svap | Used to keep visitors to our professional users' site, Rightmove Plus, on the same set of infrastructure. | Session |
| token | Used to authenticate a user when opening a referencing application form via our professional users' site, Rightmove Plus. | Session |
| vmId | Used to store the current branch identifier & API key combination to allow switching between branches within our professional users' site, Rightmove Plus. | 24 hours |
| rm_displayPhoneLeadBanner | Used to help manage your telephone enquiries. When you click to phone an agent, a banner will persist during your session asking whether you wish to add your telephone enquiry to your My Rightmove account. | Session |
| rm_displayPhoneLeadWidget | Used to help manage your telephone enquiries. When you click to phone an agent, a widget will appear in various places on the site, asking whether you wish to add your telephone enquiry to your My Rightmove account. | Session |
Local Storage
In addition to cookies, local storage allows us to use a tiny bit of space on your machine to store information, in much the same way as cookies. We use this to store information which, we feel, enhances your journey through the site by remembering previous actions and making them default for the future. All local storage is persistent, with no expiry.
| Local Storage Name | Description |
|---|---|
| typeAheadHist | Holds a history of locations typed into search, so that these appear first in the list when you start searching again |
| RIGHTMOVE.UTIL.userPreferences | Stores the channel (lettings, sales etc) that you last searched in, for Draw a Search |
| pcrLocationList | Last 10 searched for postcodes across the site, used for Price Comparison report |
| RM.recentSearches_* family | Stores your recent searches |
| RMmobile.contactagent_channel | To hold the information you have provided when contacting an agent to pre populate the form for you next time around. |
| hiddenProperties | Used to remember if a user has chosen to hide a property or not. |
| tenancy:filters | Store the dashboard filters selected within Tenancy Manager for members who use our site, Rightmove Plus. |
| company-reports-table | Used on the professional user’s platform Rightmove Plus to improve efficiency. Stores data for our members company report that has recently loaded so that this data doesn’t have to be retrieved when the page is loaded again. |
| company-reports-summary | Used on the professional user’s platform Rightmove Plus to improve efficiency. Stores data for our members company report that has recently loaded so that this data doesn’t have to be retrieved when the page is loaded again. |
| admin-reports-* | Used to store details of the subject property, the email of the recipient and any comments in the Marketing Report within our professional user's site, Rightmove Plus. |
| ae858157-a550-4aec-8db9-4991a327cf0f (Customer Experience chat messenger) | Used to know whether the Customer Experience chat messenger should be displayed in our professional users' site, Rightmove Plus. |
| allSearchCriteria | Used to store search criteria in the Market Intelligence Centre within our professional users' site, Rightmove Plus. |
| BRANCH_MARKETING_TOUR_FLAG | Used to store whether the Branch Marketing tour has been dismissed in within our professional users' site, Rightmove Plus. |
| branchHistory:<emailAddress> | Used to store the last visited branches within our professional users' site, Rightmove Plus. |
| closed_*_onboarding | Used to store whether an announcement has been dismissed in within our professional users' site, Rightmove Plus. |
| cup:announcementHidden:AD_MANAGER_BANNER_EA_ENABLED | Used to store whether the Ad Manager announcement has been dismissed in within our professional users' site, Rightmove Plus. |
| cup:company | Used to store the company idenitifier when accessing company reports within our professional users' site, Rightmove Plus. |
| debug | Used to debug the Customer Experience chat messenger in our professional users' site, Rightmove Plus. |
| hop-ae858157-a550-4aec-8db9-4991a327cf0f | Used to know whether the Customer Experience chat messenger should be displayed in our professional users' site, Rightmove Plus. |
| isReturnUser | Used to know whether visitors are return users for Google Analytics within our professional users' site, Rightmove Plus. |
| lastExternalReferrer | Used to register the last URL-address to detect how the user has reached our professional users' site, Rightmove Plus. |
| lastExternalReferrerTime | Used to register the time of when the user last reached our professional users' site, Rightmove Plus. |
| msr:onBoardingCompleted | Used to store whether the Market Share Reports tour has been dismissed in within our professional users' site, Rightmove Plus. |
| rc::h | Used for Google reCAPTCHA when activating a new user within our professional users' site, Rightmove Plus. This is for security reasons to help prevent spam and abuse. |
| rightmove_session_id | Used for Clickstream tracking when activating a new user within our professional users' site, Rightmove Plus. |
| rightmove.rm-page-breadcrumb | Used for Clickstream tracking when activating a new user within our professional users' site, Rightmove Plus. |
| rm-company-intel-report-* | Used to store filters selected and results generated to facilitate ease of switching through different views in our reporting suite within our professional users's site, Rightmove Plus. |
| rm-company-intel-report-catalog | Used to store filters selected and results generated to facilitate ease of switching through different views in our reporting suite within our professional users's site, Rightmove Plus. |
| searchCriteria | Used to store the search criteria when searching for surveyor comparable reports in our professional users' site, Rightmove Plus. |
| searchLocation | Used to store details of the location which the user has searched for in our Market Intelligence Centre within our professional users' site, Rightmove Plus. |
| tenancy_id | Used to store the tenancy identifier to link to a reference within our professional users' site, Rightmove Plus. |
| tusSupport | Used to read if resumable file transfer is supported within our professional users' site, Rightmove Plus. |
| filterPersistence_marketShareReport | Used to store filters in our Market Share Reports within our professional users' site, Rightmove Plus. |
| page_history | Used to store historic property details when previewing listings within our professional users' platform, Rightmove Plus. |
| patchId | Used to display the relevant market share data for the patch within our professional users' site, Rightmove Plus. |
2. Functional cookies
These cookies allow us to understand how people use our website and where they came from, so that we can measure and improve the performance of our website, as well as to remember your preferences. They help us see which pages are the most and least popular, and how visitors move around the Rightmove website. These cookies also allow us to give you tools like videos and currency converters. When we use the information from these cookies it is grouped together and therefore anonymous. If you do not allow these cookies we will not know when you have visited our website and will not be able to monitor its performance.
| Cookie Name | Description | Persistent or Session |
|---|---|---|
| _gaexp | This cookie is used to determine a user's inclusion in an A/B experiment via Google Optimize and the expiry of experiments a user has been included in. Google Optimize is used to enhance user experience on our website. | 90 days |
| lastSearchChannel | Used to store the channel (residential lettings, commercial sales, etc) that you last searched in | 30 days |
| lastViewedFeaturedProperties | Used to remember the properties you have already seen | Session |
| osLsId | Used to store the last overseas location you searched for, so that we can show you relevant properties | 30 days |
| ubvt | Used to allow us to test the effectiveness of different versions of web pages and to ensure that you consistently see the same version of a web page during a session | 3 days |
| _fw_crm_v | Used to track your visits and chat sessions in Freshchat within our professional users' platform, Rightmove Plus. | 1 year |
3. Targeting and tracking
These cookies record your visit to the Rightmove website, the individual pages you visit, the links you follow and the type of device you use. We will use this information to make the Rightmove website and the adverts we show you more relevant to your interests. Our use of these cookies might also mean that you may see Rightmove adverts when you visit Facebook. These cookies record your activity on the Rightmove website and our partners may use that information to show you adverts that they think you will be most interested in when you visit other websites. Our partners may also use information recorded by these cookies to see how well their adverts are performing. If you do not allow these cookies, you may see more content and adverts that do not match your interests.
| Cookie Name | Description | Persistent or Session |
|---|---|---|
| 1P_JAR | Used to track how you use our platforms and what adverts you have seen | 1 month |
| CONSENT | Used to track how you use our platforms and what adverts you have seen | 2 years |
| GPS | Used to display targeted advertising based on your activity across a broad range websites. 3rd party cookie belonging to Google | Session |
| GoogleAdServingTest | Used to determine what adverts you have been served | Session |
| IDE | This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange | 1 year |
| NID | Used to remember your preferences and other information. 3rd party cookie belonging to Google | 6 months |
| PREF | Used to build a profile of your interests in order to show you relevant adverts on other sites by uniquely identifying your browser and device. 3rd party cookie belonging to Google | 8 months |
| TPC | Used to store information about your search preferences to help us only show relevant promotions to you | 1 month |
| UID | Used to tracks unique visits for ComScore, an industry standard metrics company | 1 year |
| UIDR | Used to track unique visits for ComScore, an industry standard metrics company | 1 year |
| VISITOR_INFO1_LIVE | Used to track your preferences for Youtube videos embedded in other sites which version of the Youtube interface you are using. 3rd party cookie belonging to Youtube | 6 months |
| YSC | Used to track views of embedded Youtube videos. 3rd party cookie belonging to Youtube | Session |
| __gads | This cookie is associated with the DoubleClick for Publishers service from Google. Its purpose is to do with the showing of adverts on the site, for which the owner may earn some revenue. | 1 year |
| _fbp | Used by Facebook to deliver adverts from third party advertisers | 3 months |
| _gcl | Used to determine how many times people who click on an advert go on to take an action | 3 months |
| _gcl_au | Used for research purposes about advert efficiency across multiple websites. 3rd party cookie belonging to Google AdSense | 3 months |
| _hjIncludedInSample | This cookie is associated with web analytics functionality and services from Hot Jar, a Malta based company. It uniquely identifies a visitor during a single browser session and indicates they are included in an audience sample. | 2 minutes |
| _twitter_sess | Used to allow you to utilise Twitter-related features from within the web page you are visiting. 3rd party cookie belonging to Twitter | Session |
| advanced_ads_browser_width | Browser width, Responsive Ads | 1 year |
| advanced_ads_page_impressions | Number of previous page impressions, Advanced Ads Pro | 183 days |
| cdUserType | Used to tailor website content so that it is relevant to you | Session |
| ct0 | This domain is owned by Twitter. The main business activity is: Social Networking Services. Where twitter acts as a third party host, it collects data through a range of plug-ins and integrations, that is primarily used for tracking and targeting. | Session |
| external_referer | This domain is owned by Twitter. The main business activity is: Social Networking Services. Where twitter acts as a third party host, it collects data through a range of plug-ins and integrations, that is primarily used for tracking and targeting. | 1 week |
| guest_id | Used to identify you and track your website usage. 3rd party cookie belonging to Twitter | 6 months |
| personalization_id | This domain is owned by Twitter. The main business activity is: Social Networking Services. Where twitter acts as a third party host, it collects data through a range of plug-ins and integrations, that is primarily used for tracking and targeting. | 2 years |
| player | This cookie is dropped by Vimeo who provide video content on the site | 1 minute |
| tcuid | Used to personalise content based on either your behaviour when using our platforms or on information that you have provided | 1 year |
| tuuid | Used to make adverts more relevant to you. 3rd party cookie belonging to bidswitch.net | 2 years |
| tuuid_lu | This cookie is usually provided by bidswitch.net and is used for advertising purposes. | 2 years |
| __gpi | Used to display personalised adverts based on your activity collected by Google. | 13 months |
| _dc_gtm | Used by Google Analytics to monitor the use and performance of our site. For more information visit Google's Privacy Policy at: https://policies.google.com/privacy. To Opt-Out, visit: https://tools.google.com/dlpage/gaoptout/. | 1 minute |
| _ga | Google Analytics helps measure the website traffic and perform vital analytics tasks. For more information visit Google's Privacy Policy at: https://policies.google.com/privacy. To Opt-Out, visit: https://tools.google.com/dlpage/gaoptout/. | 2 years |
| _gaRM | Google Analytics helps measure the website traffic and perform vital analytics tasks. For more information visit Google's Privacy Policy at: https://policies.google.com/privacy. To Opt-Out, visit: https://tools.google.com/dlpage/gaoptout/. | 2 years |
| _gaRM_gid | Google Analytics helps measure the website traffic and perform vital analytics tasks. For more information visit Google's Privacy Policy at: https://policies.google.com/privacy. To Opt-Out, visit: https://tools.google.com/dlpage/gaoptout/. | 24 hours |
| _gat | Google Analytics helps measure the website traffic and perform vital analytics tasks. For more information visit Google's Privacy Policy at: https://policies.google.com/privacy. To Opt-Out, visit: https://tools.google.com/dlpage/gaoptout/. | 25 minutes |
| _gat_ | Google Analytics helps measure the website traffic and perform vital analytics tasks. For more information visit Google's Privacy Policy at: https://policies.google.com/privacy. To Opt-Out, visit: https://tools.google.com/dlpage/gaoptout/. | 90 days |
| _gid | Google Analytics User Identifier. This cookie collects information in an anonymous form. For more information visit Google's Privacy Policy at: https://policies.google.com/privacy. To Opt-Out, visit: https://tools.google.com/dlpage/gaoptout/. | 1 day |
| _gtag | Google Analytics helps measure the website traffic and perform vital analytics tasks. For more information visit Google's Privacy Policy at: https://policies.google.com/privacy. To Opt-Out, visit: https://tools.google.com/dlpage/gaoptout/. | 25 minutes |
| _ga_* | Used for analytics and reporting purposes such as counting your visits, sessions, campaign data and keep track of site usage within our professional users' site, Rightmove Plus. The Google cookies store information anonymously and assigns a randomly generated number to identify unique visitors. | 2 years |
Third-Party Cookies
You may notice some cookies that are not related to Rightmove. Some Rightmove web pages contain embedded content, like YouTube or Vimeo, which means you may be sent cookies from these websites. Also, if you share a link to a Rightmove page, the service you share it on (for example, Facebook) may set a cookie on your browser. We also use cookies from third-party advertising partners (see below for a list of our advertising partners) to deliver relevant adverts to you both on our platforms and on other websites. We do not control third-party cookies so please check the third-party websites for more information about their cookies, how to manage them and to opt-out of their use of cookies and behavioural advertising.
You can learn how Google uses information from sites or apps that use their services by visiting their website.
If you don't want Google to use information based on your Rightmove activity for the purpose of showing you more relevant advertisements, you can opt out by following the instructions specified on their website.
For reference, Google operates the Google Display Network (comprising partner websites and some Google properties like YouTube), Google online ad serving products and the Google Ad Exchange, and Invite Media.
PubMatic
Google may delegate to another third-party agency, PubMatic, to deliver relevant advertisements to you on Rightmove.
If you don't want PubMatic to use information based on your activity on Rightmove sites for the purpose of showing you more relevant ads, you can follow their specified opt-out procedures shown on the PubMatic website.
For more information on how Facebook ads work, and to control the types of adverts shown to you, visit their website here. If you'd prefer that Facebook didn't use information based on your activity on Rightmove sites for the purpose of showing you more relevant ads, you can opt-out by accessing your Facebook settings.
Hotjar
We use Hotjar in order to better understand our users' needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don't like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users' behaviour and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar's privacy policy by clicking on this link.
You can opt-out to the creation of a user profile, Hotjar's storing of data about your usage of our site and Hotjar's use of tracking cookies on other websites by following this opt-out link.
Sovrn
Sovrn allows Rightmove to measure the viewability and engagement of advertising content that users see across the pages they visit on the Rightmove website, to allow Rightmove to optimize and improve the overall user experience. You can learn more about Sovrn and the way they use data by viewing their privacy policy here
Lotame
Lotame uses cookies for the purpose of personalised advertising. For more information about how Lotame works and how to opt out of Lotame serving you relevant ads based on your activity on Rightmove sites, visit their website.
Criteo
Criteo uses cookies for the purpose of personalised advertising. For more information about how Criteo ads work, visit their website here. If you don’t want Criteo to use information based on your activity on Rightmove sites for the purpose of showing you more relevant ads, you can follow their specified opt-out procedures shown on the Criteo website.