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User Guide

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Welcome to Northwood Eastbourne

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    Welcome to Northwood Eastbourne Estate and Lettings Agency, the place to go for hassle free renting, buying or selling. If you're a prospective landlord, vendor, tenant or purchaser looking for a team of local experts who really care, then look no further!

    Our office in Eastbourne offers the unique Guaranteed Rent scheme for landlords looking for a true "let it and forget it" service. We also offer a range of options for landlords including, Tenant Find, Rent Collection, Fully Managed as well as our distinctive Guaranteed Rent scheme. If you have a property in the Eastbourne and surrounding areas within East Sussex areas contact us today.

    If you are looking to sell we listen and work with you to choose the right selling package that will get you the best possible price, in the fastest possible time and in the most efficient and stress-free manner, all at really competitive rates. We offer you packages which include professional photographs, floor plans and audio tours alongside continuous marketing through a number of internet portals, including Rightmove, to enhance your property particulars. With our teams' knowledge of Eastbourne and surrounding areas within East Sussex we aim to provide you with a level of service that outweighs our competition. If you're interested in arranging a free, no obligation market appraisal without the hard sell then contact our team.

    We are proud to have Client Money Protection in place which is administered by Safeagent.
    We are a member of the redress scheme administered by the Property Ombudsman.

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    UK's Number 1 Provider of Guaranteed Rent
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    If you're a landlord looking for a fixed rental income, paid each and every month without all of the normal stresses involved in letting out a property, then you have come to the right place.

    1. A guaranteed annual rental income on time, every month
    2. You still get paid even if the property is empty
    3. You get paid even if the rent is late or isn't paid at all
    4. No set up fees, monthly commissions or hidden extras
    5. We deal with all the tenant's queries, questions and complaints
    6. A guaranteed contract start date - no worrying about how long it will take to find a tenant
    7. If ever needed, we cover the court costs & the eviction process
    8. Regular property inspections and maintenance management
    9. Internal condition guaranteed, subject to fair wear and tear, up to one and half months' rent

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    Eastbourne Area
    Eastbourne is known as the 'Sunshine Coast' and is a large seaside resort on the south coast of England, a short distance from Brighton. Eastbourne is located immediately east of the highest chalk sea cliff in Great Britain, Beachy Head and is a part of the South Downs National Park. Eastbourne has a large seafront which consists mainly of Victorian hotels, the pier, and a Napoleonic era fort and military museum. Eastbourne was developed by the Duke of Devonshire in 1859 from four separate hamlets. It has a growing population and is home to companies in a wide range of industries.

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    Key things to know about Eastbourne
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    The area provides affordable properties and a great environment for all ages. Having close access to the new South Downs National Park and the beautiful Beachy Head. Eastbourne is also the host of an annual international airshow which creates incredible displays during the summer.
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User Guide

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Welcome to Northwood

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    The UK's No1 provider of Guaranteed Rent
    Northwood have over 90 locally-owned lettings and estate agencies across the UK. Our professional approach to both sales and lettings and our market-leading Guaranteed Rent service makes us the right choice to suit your property needs and requirements.

    Our Eastbourne office has been open since 2008 and is managed by local property experts.

    Contact us today to see how we can help with any questions you have about renting your property

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    Lettings service options
    Being a landlord brings many rewards, responsibilities and risk. Selecting the right letting service for you and your property is all about finding the right balance of all three factors. Our Guaranteed Rent service best suits those looking for the financial stability of a fixed income with no involvement while at the other end of the spectrum the Tenant Find service is perfect for a landlord who is comfortable with taking on a much greater level of responsibility

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    Guaranteed Rent Service
    Our Guaranteed Rent service offers landlords the benefit of a guaranteed fixed income on their property, regardless of whether or not it is let or the tenant stops paying. It's the perfect 'let it and forget it' solution for busy landlords.

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    Fully Managed Landlord Service

    The Fully Managed Service is suitable for landlords who have limited time to manage their property. We look after every aspect of the tenancy just as we would with the Guaranteed Rent service but the key difference is that we do not provide guaranteed rental payments.

    How it works

    We charge a set up fee for finding the tenant, assisting you with property preparations, interviewing tenants, drawing up the necessary agreements and preparing the inventory. We then charge a monthly commission for managing all tenant enquiries, undertaking regular maintenance service and rent collection. At the end of the tenancy we will also help with the check out.

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    Rent Collection Service

    The Fully Managed Service is suitable for landlords who have limited time to manage their property. We look after every aspect of the tenancy just as we would with the Guaranteed Rent service but the key difference is that we do not provide guaranteed rental payments.

    How it works

    We charge a set up fee for finding the tenant, assisting you with property preparations, interviewing tenants, drawing up the necessary agreements and preparing the inventory. We then charge a monthly commission for managing all tenant enquiries, undertaking regular maintenance service and rent collection. At the end of the tenancy we will also help with the check out.

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    Tenant Find Service

    Some landlords prefer to be completely hands-on. They are willing to take on the full responsibility of running the tenancy and simply want help finding a suitable tenant.

    How it works

    We advertise the property, accompany prospective tenants on viewings and source the correct references. We charge a set up for finding the tenant, assisting you with property preparations, interviewing tenants, drawing up the necessary agreements and preparing the inventory. The fee for this service depends entirely on the type of property being let.

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Check out our available properties

You can see the properties we're currently marketing for rent by clicking the button below:

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User Guide

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Meet Our Team of Professionals

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    Paul Ryder - Director
    Having worked in sales and marketing since 1989 Paul has gathered an immense amount of knowledge and experience relating to the service industry over the years. Paul spent his early career working for large corporations before setting up his own businesses, including Northwood Eastbourne in 2008, Northwood Hastings in 2012 and Northwood Brighton 2016. "My belief is, if we get customer service right the business will always follow. Given the rate of growth we have experienced at Northwood, I am confident customers can rely on us to deliver the level of service they expect in today's demanding market".

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    Andrew McMenamin - Director
    At Northwood, our business isn't driven by numbers, its driven by people. We value service excellence over volume, and quality rather than quantity. We are solely focused on knowing all our clients and delivering a quality service. We use our extensive market experience, local knowledge and industry expertise to help sell or rent your property and get you where you want to be. Andrew started working for Northwood September 2020, He has over 20 years experience in the business and has successfully worked through two property recessions, coming out the other side stronger and more knowledgeable. Andrew has a great passion for property and during his successful career has built up great relationships friendships and contacts within the industry.

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    Kay Smith - Office Manager
    Kay originally started her working life in banking but after several years made the move to work for an independent letting agency in East Grinstead. She moved to East Sussex in 1999 and after having her children she returned to work where she managed the letting department in one of Eastbourne's corporate letting agencies for 4 years, afterwards she managed a large independent letting agent also in Eastbourne; during this time she appeared on TV's Homes under the Hammer. In 2006 she made the move to set up her own letting agency and in 2009 K Lettings Ltd t/a masonbryant lettings was born, which she ran for 14 years until February 2023 when they merged with Northwood. She has over 25 years of letting experience and loves everything that lettings brings, every day is different! In lettings, we get to build long-term relationships with our clients and tenants, some of which she has worked with for over 20 years. She loves returning custom and is something she is very passionate about.

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    Phill Barron - Negotiator
    With over three decades of customer service experience, Phill knows how to listen to a customer's needs and exceed their expectations. His friendly, easy-going nature and scrupulous attention to detail allow him to deliver the highest quality service no matter how big or small the task may be.

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    Fiona West - Accounts Administrator
    Fiona joined the Northwood team in 2020 as an accounts administrator. She has lived in Eastbourne for 23 years and knows the area very well. She has great knowledge of both the Sales and Lettings industries, having worked locally for over 13 years.

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    Clare Grimason - Office Administrator
    Clare started working with Northwood in January 2023 after working within the Recruitment industry for 5 years. Clare decided to make a career change and was keen to develop her strong administrative and organisational skills within the property letting industry.

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    Holly Stewart - Office Administrator
    Holly worked in her family's hospitality business for many years developing a broad range of customer service skills before moving into sales and lettings in 2022. After a year as a negotiator, she has joined Northwood to further develop her industry knowledge to provide the best service possible for our customers.

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    Luna Cestari - Office Administrator
    Luna worked in hospitality for three years before working at Northwood. After developing her customer service skills she joined Northwood to enhance her administrative skills along with her love for property

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    Chris Smith - Property Inspector
    Chris started his working life as a French polisher (which he did for 24 years) and has worked in the lettings business part-time alongside his painting and decorating business until 2019. He, therefore, has an eye for detail and enjoys carrying out routine inspections and advising our clients when work is needed. He has over 15 years of lettings experience having joined his wife Kay running K Lettings Ltd t/a masonbryant. During this time he attended various letting courses, making sure he was as knowledgeable as he could be. Chris loves dealing with the general public, as you get to meet and deal with all walks of life. He also loves being part of a team, always putting our clients first and providing them with first-class service and honest advice.
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    User Guide

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    Eastbourne Reviews

    Testimonials from Landlords

    • Landlord Testimonial

      We are pleased to have you back with us soon.
      Northwood were my agent for some time, and I'm glad I'm going to be shortly back in a property they administer. With particular reference to one staff member I have known a long time, I have found Northwood to be fair, efficient, helpful and friendly.

    • Landlord Testimonial

      Always happy to help
      Good communication and friendly staff.

    • Landlord Testimonial

      Great to know you were happy with the service
      Fantastic team and highly recommend! Professional from start to finish of the rental process. Very attentive throughout the tenancy and always happy to help and give advice.

    • Landlord Testimonial

      Thanks Betty
      Friendly & efficient staff , always act promptly as requested. Will recommend friends to use Northwood as a renting agent for their property

    Testimonials from Tenants

    • Tenant Testimonial

      Great feedback, thank you
      I have been dealing initially with both Carolynn and Jessica from the Eastbourne office. I have nothing but complimentary comments to make about these two Northwood representatives. At the beginning Carolynn patiently took me through the process, explained the expectations, compiled the documentation I submitted and made a point to understand all of it such as to avoid any ambiguities. I felt that I was dealing with a professional as well as somebody with excellent communication skill set. Then Jessica took over. Jessica was ever present throughout the process and guided me when I needed it. Her attitude is Sterling, her communication clear and unequivocal, very supportive and does not hesitate to undertake the extra step for my satisfaction all with an experience mix of professionalism associated to public relationships. As far as my personal experiences, I have no hesitation in stating that Carolynn and Jessica are definitely an asset to Northwood. They both have an excellent grasp of the workflow processes, skilful execution and smiling communication.

    • Tenant Testimonial

      Kind words, thank you.
      The nicest most person-centred estate agents!

    • Tenant Testimonial

      Pleased we could help
      Jessica has been a godsend. Nothing is too much trouble she is always helpful and patient guiding us through all the processes. A pleasure to do business with.

    • Tenant Testimonial

      Experience and knowledge pays off, thank you
      Have been amazing considering it's my first time renting I had no clue what I was doing, any questions I had they were more than happy to help me.
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    Disclaimer

    The content on this Microsite has been uploaded by Northwood, Eastbourne. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Northwood, Eastbourne. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Northwood, Eastbourne. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.